Quality Perception in Interpreting

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What’s included:

  • 5 lectures
  • 45 min of video content

Who is this Programme for? 

This course is for interpreters at any stage of their professional career who would like to boost their business by “getting into the head” of their client and understanding how clients perceive the quality of interpreting services.

Why do you need to take this course?  

To run a successful interpreting business, you need to be good at retaining your clients. Finding new clients takes time and money; being able to get work from the same clients again and again is the key to efficient operation.

Your clients will be more likely to call you again if they see the quality and value of your interpreting services as high. What can you do to ensure that this is the case? This course will help you find an answer to this important question.

What is included in this course?

This course will teach you some steps that you can take and practices to improve the perception of your performance by your clients.

You will learn how to ensure that your clients see the high quality and value of your services. You will find out how best to present yourself, negotiate your fees, communicate with the clients in a way that makes them understand the value of your services.

Completion requirements:

Complete all video lessons included in the course


Upon the successful completion of the training programme and the tests included into it you will receive a completion certificate

Programme outcomes for you: 

Upon completion of the course you will know how to:

  • present and market yourself and your business
  • negotiate prices and conditions and accept or decline offers
  • carry out the assignment
  • react to emergencies and unexpected developments
  • deal with any misunderstandings or complaints
  • communicate and maintain a working relationship with the client